COMPUTER:

Your supervisor will let the IT Department know what type of computer you will be needing as well as any specific software that you may be needing. You will then be contacted when your computer is ready to be picked up.

CONTACT INFORMATION:

There are three different ways to get in contact with IT Support: Email, Phone, and Chat

Email - mailto:[email protected]

Phone - 317.738.8148

Chat- https://franklincollege.happyfox.com/home/

Our chat function is located on our Happy Fox website. When you launch the web page click on the yellow banner on the right hand side and you will be able to start a conversation with an IT Support person.

ONBOARD TRAINING:

When picking up your new computer you go through onboard training with one of our IT personal. They will walk you through how to log into your computer, use your FC Outlook email, set up your Mitel Connect, and any other software on your computer.

KNOWLEDGE BASE:

If you forgot how to do something that was shown to you during your onboard training or just have a technology question; we have a website set up with common questions for you to go to as a first go to. Here you can find answers to questions about Moodle, Mitel Connect, Working Remotely from Home, General Troubleshooting and more.

https://franklincollege.happyfox.com/home/