You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
COVID-19 and FC Technology. We have set up a FAQ site for all of your questions regarding COVID http://itcovid.franklincollege.edu
announcement close button
Home > E-Mail & Microsoft Office > How to fix the Outlook Red X / Offline Mode
How to fix the Outlook Red X / Offline Mode print icon

If you have ever tried to work in the Outlook desktop app when suddenly you are notified that "Outlook is offline" or you see a red X on the bottom of your screen, then Outlook is on offline mode. 

This is actually a really easy fix and only takes a few seconds. 

 

To put Outlook back to Online Mode:

  1. Click  on the "Send/Receive" tab
  2. Click on the "Work Offline" button. (This might seem counterintuitive, but this button is a toggle, and the name doesn't change)

That's it! You are now back online. Your emails and notifications should update within a minute or less.

 

If you would prefer a video of how to perform this fix click the video below:

 

 

Why does this happen?

To be honest it's not known. This is a random issue that doesn't seem to have a reason why. Hopefully, Microsoft will come out with a fix for Outlook to prevent this. But in the meantime, this simple fix will need to be done.

 

As always if you run into any issues please let us know!

 

 

Feedback
1 out of 1 found this helpful


scroll to top icon